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How can I contact PurelyNova?
You can reach out to us directly at info@purelynova.com. Our dedicated customer service team is here to help answer any questions and make your PurelyNova experience nothing short of exceptional.
Do you ship worldwide?
Absolutely. We proudly ship to customers around the globe, bringing PurelyNova products to wherever you are.
Where do you ship from?
All orders are shipped from the United States, ensuring quality control and timely delivery.
Can I change or cancel my order?
We get it—sometimes things change! To adjust or cancel your order, please contact us within 12 hours of placing it. After that window, processing begins, and we can't make changes, but rest assured you can still return your order for a full refund once it arrives.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal, giving you secure and flexible payment options.
When will my order be processed?
Orders are processed Monday through Friday, typically within 1-3 business days, with shipments dispatched the next business day. Please note, we do not ship on weekends.
How long will it take to receive my order?
Due to high demand, please allow 1-2 weeks for delivery. We’re moving as fast as we can to get PurelyNova products in your hands!
What if I don't receive my order?
If 30 days have passed since shipping and your order hasn’t arrived, you're eligible for a full refund. We stand behind every shipment—your satisfaction is our top priority.
Will I be charged with customs and taxes?
Our prices are listed tax-free in US Dollars. Local customs offices may apply import taxes, duties, and fees at delivery, which are your responsibility. For further guidance, please contact your local customs office.
How do I return an item?
Returns are hassle-free. Just reach out to us at info@purelynova.com, and we’ll guide you through the process.
What if the item(s) I received are defective/incorrect/damaged?
We’re committed to quality. If something isn’t right, contact us with your order number and photos, and we’ll make it right with priority handling.
When will I receive my refund?
Refunds are issued to your original payment method within 7-10 business days after we receive your return or process your cancellation. Check with your bank or credit card company if you experience any delays.